Don’t see an answer to your question below? Feel free to contact us: firstname.lastname@example.org.
- I placed my order online, but have not received a confirmation of my order. Can I get an update?
Please allow a few hours for your order confirmation to be sent to your email and check your spam/junk box for your order confirmation. If it does not arrive and it’s not in your spam/junk folders, please reach out to Customer Service to re-send your confirmation.
- I received my order confirmation. When will my order ship?
In stock items will be processed and shipped out 1-2 business days after your order has been placed and you will receive a shipping confirmation as soon as your item ships out. Items that have been listed as “back-order” on our website will ship out within 2 days of their arrival at our warehouse. Most back-ordered items will arrive at our warehouse within 2-3 weeks.
- What is your return/exchange policy?
We will gladly accept your return provided the item(s) are unused, unwashed, tagged, and in original condition. All full price merchandise is eligible for return or exchange within 30 days of delivery. Please allow 1 to 2 days for the processing of your return once the item is received in our warehouse.
Please ship your return item(s) prepaid to:Pack Smart Ltd.
Creation Stands Returns
The Fulfilment Centre (Unit 6)
Princes Drive Industrial Estate
- What is the difference between your unisex and ladies t-shirt sizes?
Unisex t-shirts have a more relaxed fit and our ladies shirts are meant to be worn snug to the body. For the most accurate sizing please refer to the size chart links on our product pages.
- How do your flash campaigns work?
Flash campaign items are designed in collaboration with actors to help bring awareness to charitable causes. Each flash campaign runs for a 2-3 week window. Once the flash campaign window has closed all orders will be processed and shipped out. Depending on the amount of items sold, there may be a back-order delay of 2-3 weeks. Customers will receive a shipping confirmation via email when the items are shipped. Creation Stands will donate a portion of the profits from these sales to our actors' favorite charities. Additionally, actors are invited to donate to their selected charity.
- How do donations to the Actors' Causes work?
We’re thrilled to announce that, depending on the specific campaign, licensing, inventory and the show property, between 10% and 50% of the net proceeds of the sale of each item are donated to the Actor's charity. Factors such as volume production, costs of products offered, advertising, fulfillment, discounts, matching funds and promotions factor into the final distributions so the exact amount won't be known until quarterly donations are made to charities. If you would like 100% of your donation to go to the charity we encourage you to visit the charities' websites.
- I placed an order that is on back order. When will I receive my order?
Backordered items will typically ship 2-3 weeks after your order is placed. Please note the specific ship window listed on the product you purchased. As soon as your item becomes available your order will be processed and you will receive a shipment confirmation with tracking details.
- I received the wrong item. What do I do?
We’re sorry for this! Please email Customer Service at email@example.com with your name, email and order number and the correct item will be shipped out to you right away. You will be sent a pre-paid shipping label to return the item you received by mistake.
- My friend says she can buy designs from a certain show on the website. But when I go to the website, I either can't buy those designs or it says “Coming Soon” on that show and I can’t access it. Why not?
We apologize for this. Some of our designs are still being created by our international vendors. They should be added to the site soon. As far as not being able to access a certain "show", we have licensing right restrictions about which countries we can ship certain show merchandise. So we might be able to ship Star Trek merch to the UK, but not to Australia. We are, however, working on adding countries to our licensing list. Join our email list to be informed when we add a new country.
10. What currency are you prices listed in?
Our site is listed in US dollars but depending on the country you are purchasing from your credit card may charge you a difference in currency rate and fees.
11. How do I join the Loyal-tee program?
Click on the Loyal-tee program tab at the bottom right of the website. If you are new to the site, please register for store account. If you have a store account, simply login with your account information to redeem rewards or earn more points.If you are eligible to redeem points, once redeemed, an email will be sent to you with a gift card code to use on your next purchase.
12. Why can't I find a shipping option without tracking?
As we've received customer feedback of packages not being received with our standard shipping option, we will only offer tracked shipping options for Asia, Africa, Mexico, Central America, and South America. This will better ensure your package will be delivered.